FREQUENTLY ASKED QUESTIONS
Last Updated on February 08, 2017
What is an Affiliate?
An affiliate is a website that promotes and sells products as we sell on behalf of Amazon.co.uk
How does it work? When you choose a product through our links and click to purchase you will be directly sent to Amazon to complete your order just as you would on their website.
What do we get out of it? When you make a purchase on the Amazon website we get a very small commission that is not passed to the customer in any way the price you see on this website is what you will see on Amazon.The commision comes directly from Amazon and not in any way the customer.
Like any small small business we want our customers to be happy with the process and product and return and you will be helping small businesses like ours if make the purchase through our links especially in this terrible time with covid where we are all struggling.
Thank you for your support
Go to the product listing on Amazon.co.uk and click the third-party seller’s name. Click the Ask a question button. Go to Your Orders, find your order in the list, and click Problem with order. Depending on your issue, we’ll help you contact the seller if necessary.
- Go to Your Orders and select the order you want to cancel.Note:
- If the order is sold by a third-party seller, you have 30 minutes after placing the order to make any cancellation.
- If the order has already entered the shipping process, this option isn’t available. You can select Request Cancellation but this does not guarantee cancellation. You’ll receive an email within an hour confirming whether or not your cancellation was possible.
- Select the check box next to each item you want to remove from the order. To cancel the entire order, select all of the items.
- Select Cancel checked items when finished.
After submitting the cancellation, we’ll send you a confirmation message to the email address on your account.
You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.
If your order shipped directly from Amazon and can’t be modified, you may refuse the package or return it using our Online Returns Center.
If your order shipped directly from a seller and can’t be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.
For a conventional return, to return an item you ordered:
- Go to Your Orders to display your recent orders. To return a gift, see Return a Gift.
- Choose the order and select Return or Replace Items.
- Select the item you want to return, and select an option from the Reason for return menu.
- Choose how to process your return. If applicable, select to issue a refund or replacement.For items sold from an Amazon seller, you’ll see Submit return request. The Amazon seller reviews return requests before issuing a refund or replacement. If you don’t receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, see About A-to-z Guarantee.
- Select your preferred return method.
- Print your return label and return authorization.
Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don’t include items from multiple orders or shipments in the same box.
- Add your return label (if applicable) and package your items for return. Pack your item securely, following the instructions sent to you when you requested your return from the Returns Center.
You can view the status of a return or a refund in Your Orders by selecting View Return/Refund Status next to the relevant order.
For a label-free, box-free return, initiate the return through Your Orders. If you selected a label-free, box-free return location, you don’t have to package your item in a shipping box. After completing the steps in the returns process, you’ll receive a QR code. Bring the item you want to return and the digital QR code to the drop-off location.
Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.
5-8 days
Your order will be delivered within 5-8 days. We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. If you look in Your Orders and see that your items haven’t shipped yet, don’t worry.
- FREE Delivery.
- One-Day Delivery & Premium Delivery.
- Priority Delivery.
- Standard Delivery/Standard Pickup.
- Express Delivery.
- Same-Day (Evening Delivery)
- Nominated Day Delivery for Small Items.
- Nominated Day Delivery for Large Items.
About Warranty Repairs
Some products sold directly by Amazon.co.uk and Warehouse Deals that are covered under a manufacturer’s warranty may be eligible for repair by a third-party repair service provider authorised by select manufacturers to repair their products. This page explains how long your repair will take, costs involved, how to check your repair status, and how to contact our Service Partners.
- Which items can be repaired?
- How long will the repair take?
- How much will the repair cost?
- What is the repair status of my item?
Which items can be repaired?
If your item appears to be defective more than 30 days after the receipt of the order, it might be eligible for the repair service. If your item is eligible for repair, you’ll be offered this as an option in the Returns Support Centre. You’ll be able to send the item directly to the third-party repairer. Please follow this link to learn how to Create a Repair Label.
Note: It’s very important that you back up any files and remove any passwords before sending an item for repair. The repairer may not be able to repair your device. You may also want to erase your saved personal information from the item.
Please note that in order to repair and return your item it to you, the repairer will need your contact details. We will supply your name, e-mail address and return postal address to the repairer. We require the repairer to comply with relevant data protection legislation in relation to such information. We will send your contact details to the repairer only as required in connection with the repair service.
How long will the repair take?
When you send your item directly to the third party repairer, you’ll receive a confirmation email once they receive it. The item will be inspected and the issue will be diagnosed. If the defect is covered by the manufacturer’s warranty, the item will be repaired free of charge by the repairer and returned to you at no additional cost. Usually repairs take up to 14 business days (including delivery time), but could take slightly longer.
For on-site repairs, our third-party repairer receives a notification when your repair request is created. The repairer will contact you by phone within 1 business day to discuss the issue and, if necessary, to arrange a call out. If the repairer isn’t able to reach you by phone, they will send an e-mail to the address registered with your Amazon.co.uk account.
How much will the repair cost?
- Sending your item for a repair, and the repair itself is generally free of charge. Any postage costs that occur will be reimbursed using the payment method used for the order. We will return your repaired item to you as soon as possible with no shipping costs.
- If the problem isn’t covered by the manufacturer’s warranty, or if the warranty has been voided (for example if the item has been accidentally damaged), you’ll be contacted by the repairer with a repair estimate. You can decide whether to ask the repairer to proceed with the repair at an additional cost, or if you’ve sent the item off for repair, you can chose to have the item returned to you free of charge. Payment for such repairs, including any applicable delivery charges, will be made directly to the repairer.
What is the repair status of my item?
You can check the status of your repair by following the instructions in the repair confirmation e-mail you receive, once one business day has passed since the creation of your label.
Note: In the event that your item can’t be repaired but is still under the manufacturer’s warranty, we’ll issue a replacement. If a replacement isn’t available, a refund will be issued instead.